Hospitality is an ever-changing industry that faces new challenges as technology advances. And the technical details of IT are not always easy to understand and manage.
That’s why connectivity between the different software that make up your digital solution is one of the most important elements.
Understand that connectivity is essential
Managing a hotel often requires a variety of tools: PMS, RMS, Channel Manager, Customer Experience Manager… And it is crucial to be able to link them together to enable smooth data communication.
Aggregated data from different sources can allow hotels to track trends and performance in real time, which can help identify opportunities for improvement and maximize profitability.
Connectivity between different solutions can also help automate repetitive tasks, avoiding data entry errors, duplication and delays in reporting. This is the case, for example, with the connections offered by revbell to the different PMS.
But for this, it is important to anticipate the connectivity. And in particular, the costs, which are sometimes hidden.
Connecting your software can have a cost
Although connection costs are gradually disappearing, they can still be found. That’s why it’s essential to ask about possible hidden costs. In concrete terms, you may have to pay a certain amount for each connection to a new tool. Integration fees may also be charged by some providers.
On the other hand, many tools include the connection fee directly in their basic subscription. To be sure, you can ask your account manager directly, or trust certifying labels. This is the case for the Synapse label, which guarantees hoteliers that their solutions are truly connected to each other, without hidden fees.
An effective connectivity for a more personalized customer experience
Customer experience has become a major issue for hoteliers seeking to differentiate themselves from their competitors and build customer loyalty. Connectivity between solutions can play a key role in improving the customer experience by enabling hotels to better understand their guests and provide a personalized experience.
By combining customer information from different sources, hoteliers can learn about their guests’ preferences and habits. This can help hotels provide personalized service, taking this information into account when assigning rooms, preparing meals, etc.
In conclusion, connectivity between the different software applications that make up your digital solution is essential to improve your operational efficiency, deliver a superior customer experience and maximize your profitability. Investing in connected solutions allows you to be better prepared to face the challenges of the hospitality industry. But it also allows you to focus on your business as a hotelier and not get distracted by technical details.